Customer experience has significantly transformed in recent years, moving away
from linear buying journeys and one-size-fits-all approaches. Nowadays,
customers expect digitally enabled, hyper-personalized experiences. To stay
competitive, organizati
Discover how Dynamics 365 helps customer experience leaders do more with lessLeaders of organizations in every region and industry are cautiously navigating business decisions of 2023. The recent economic turbulence has forced companies to evaluat...
In today’s unpredictable market conditions, companies are looking to do more with less, and delivering exceptional customer experiences is necessary to both acquire new customers and retain and increase the lifetime value of existing custome...
Generative AI has left its mark on computing, and it's only the beginning. The world of business applications will never be the same. For several years now, we have been iterating on and shipping copilot features in Microsoft Dynamics 365, and...
It's the dawn of a new era in customer experience where AI is transforming the way businesses connect with their audiences. Microsoft is proud to be at the forefront of this shift, using Azure OpenAI Service to empower marketers with new level...
We are excited and honored that Gartner has recognized Microsoft as a Leader in the 2022 Gartner Magic Quadrantâ„¢ for B2B Marketing Automation.*Today's buyers value authentic engagements and expect the companies they buy from to know them...
In this fast-paced world, customers expect to be able to interact with brands in ways that extend beyond traditional channels. Brands are constantly competing for the attention of customers who are deluged with messages daily. Text messages and me...
Marketers design customer journeys to provide the right message at the right time for customers to take the next step. However, with customers playing an active role in shaping their own experiences in how they engage with the brand, marketers are...
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