Organizations might have the need to track the total time agents spend on cases
for several reasons. By monitoring time, managers can identify areas where
agents excel and where improvements are needed, ensuring resources are allocated
effectively...
This year I attended the Power Platform Community Conference for the third year
in a row. The event took place in Las Vegas, Nevada which was the same place the
conference took place last year and the same place where it will be held next
year. Th...
When 2024 release wave 2 came out, one of the features in the long list of
updates for Dynamics 365 Sales was the new lead qualification experience. This
feature was originally part of the first wave of the 2024 release wave, but
unfortunately it ...
Not too long ago we saw a complete user interface refresh in Copilot Studio, and
a lot of new features that were announced during Microsoft’s Build event. One of
the things that was announced, was the ability to add knowledge sources to a
custom C...
The 2024 release wave 1 for Dynamics 365 brought us some awesome features for
the Dynamics 365 CX apps. So far, this release packed a lot of cool and
innovative stuff to make all of the different apps work better. In this article,
I will discuss t...
The preview feature that I am writing about today is a feature that a lot of us
have been waiting for! I am super excited that it’s finally here, and I think
this will be a game changer for service organizations! If you are familiar with
Dynamics ...
If your organization is using Dynamics 365 Field Service, then you probably have
seen the summarization feature for bookings and work orders. This feature is
currently in public preview and it uses artificial intelligence to generate a
recap for a...
If your organization is using Dynamics 365 Field Service, then you might have
come across a scenario where a field technician doesn’t need to fully complete a
work order, but instead they need to partially complete a work order. There
could be mul...
2,473
Like
(0)