Microsoft has just released the 2025 Wave 2 notes for Dynamics 365 business
applications and the Power Platform, and I couldn’t wait to dive in. Over the
past few days, I’ve been going through the details to get a solid understanding
of what’s com...
Microsoft has just released the 2025 Wave 2 notes for Dynamics 365 business
applications and the Power Platform, and I couldn’t wait to dive in. Over the
past few days, I’ve been going through the details to get a solid understanding
of what’s com...
Previously I have written articles on the Customer Intent agent in Dynamics 365
Customer Service and Contact Center where I explained how the Customer Intent
agent works, and how to enable it. If you haven’t had a chance to read those
articles yet...
Wouldn’t it be great if your custom agent could do more than answer questions?
If it could actually help customers resolve their issues without ever needing to
chat with a live agent or search through pages of knowledge articles by
themselves? By ...
Back in February, I shared some of the new features that are coming in the 2025
Release Wave 1 for Dynamics 365 Customer Service and Contact Center. In that
article, I gave a quick overview of three new autonomous agents Microsoft is
rolling out: ...
You might remember my article from February, where I gave a sneak peek at the
new features coming in the 2025 Release Wave 1 for Dynamics 365 Customer Service
and Contact Center. (If you missed it, no worries, you can catch up here.) In
that post,...
Back in February, I shared an article walking through the new features lined up
for the 2025 Release Wave 1 of Dynamics 365 Customer Service and Contact Center.
(If you missed it, you can check it out here.) In that post, I gave a high-level
look ...
Back in February, I wrote an article covering the new features that were
expected to roll out as part of the 2025 Release Wave 1 for Dynamics 365
Customer Service and Contact Center. (If you haven’t had a chance to check it
out yet, you can read t...
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