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Zap Objects – Helpdesk Email to Case App [https://zapobjects.com/apps/zap-helpdesk/] is the most comprehensive Helpdesk App built on top of Dynamics 365 for Customer Service platform. You will be amazed by the breadth and depth of functionalities it
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Zap Objects: Helpdesk App [https://zapobjects.com/apps/zap-helpdesk/] provides a very powerful Customer-Service functionality which has been built on top-of Dynamics 365 for Customer Service platform. To get a high level overview of the Email-to-Cas
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Zap Attachment Viewer [https://zapobjects.com/apps/zap-attachment-viewer/] offers a consolidated view of all attachments from notes, emails & portal comments in a single place within the Dynamics form. The attachments can be displayed from current as
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Duplicating of record is one of those nifty features that doesn’t exist in PowerApps / Microsoft Dynamics 365 for Sales / Customer Service out-of-the-box. Using Zap Copy Record App [https://zapobjects.com/apps/zap-copy-record/] you can Copy, Clone or
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> In the context of Customer Service / Case Management, how do you achieve that > your support agents see updates on Cases? For example, if an email was > received for a case OR some user added a note OR case priority was changed to > high OR case st
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By setting up Email-to-Case in Dynamics 365 for Customer Service, you can automatically convert an incoming email to Case. This way all emails sent by customer to your support queue would be converted as cases. We have observed that customers occa...
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Using Zap PSA Time Tracking App, users can track time spent on working on Support Cases, task, phone call or email in One click! Lets see how: 1. Easily start Timer from Case / Task / Phone Call / Email form in 1-Click: No manual input neede...
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Zap Attachment Viewer offers a consolidated view of all attachments from notes, emails as well as portal comments in a single place within the Dynamics form. Besides you could easily drag-and-drop multiple files which could be added to the no...
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