Dynamics 365 Community AMA with Swamy Narayana

Dynamics 365 Community AMA (Ask Me Anything) with Swamy Narayana, leader of the Customer Success program for Finance, Supply Chain Management, Retail and Human Resources.

[View:https://community.dynamics.com/ama/swamy-ama_4.29.21.mp4:700:525]

Swamy joined Microsoft in 2007 and currently leads the Customer Success program for Finance, Supply Chain Management, Retail and Human Resources. Swamy has over 20 years of experience in the enterprise business application domain covering the full lifecycle from product development, to implementation, and support. 

In his current role, Swamy is responsible for customer success through the FastTrack program in deploying and adopting Operations applications within the Dynamics portfolio. He oversees a global team of architects to deliver customer success through the FastTrack program. This program is designed to reduce time-to-value, increase user satisfaction, and maximize usage by leveraging all the available capabilities through prescriptive guidance on implementation best practices and tools.  The team, an extension of the engineering team, also serves as the voice of the customer to the engineering team to improve our cloud services delivery. 

Prior to his current role, Swamy played multiple roles within the product engineering team for Dynamics AX covering Financials and Public Sector Industry solution.      

Prior to joining Microsoft, Swamy had worked at various product and consulting companies focusing on US Public Sector industry.