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Microsoft Dynamics 365 Customer Engagement CE is a cloud-based customer relationship management (CRM) system that lets you engage with your business’ most prized asset: Customers. The reference links are as follows : Microsoft Dynamics 365 Customer Engagement (CE) CRM Customization vs. Configuration (dynamicconsultantsgroup.com) Dynamics 365 is a set of intelligent business applications that helps you run your entire business and deliver greater results through predictive, AI-driven insights. Choose one, some, or all. Dynamics 365 applications are made to work together—and with your existing systems—for a comprehensive solution that connects your entire business. So you connect with every customer. If you want to know more about dynamics, you can refer to the following links: Overview of Dynamics 365 apps and resources - Dynamics 365 | Microsoft Learn
Best regards, Hugh Cui
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