web
You’re offline. This is a read only version of the page.
close
Skip to main content
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Is Dynamics a CRM or CE?
Service | Customer Service, Contact Center, Fie...
Suggested answer

Is Dynamics a CRM or CE?

(1) ShareShare
ReportReport
Posted on by CU04051026-0 2
Is Dynamics a CRM or CE?
Categories:
General
I have the same question (0)
  • Cui Hao Profile Picture
    Cui Hao on at
    Is Dynamics a CRM or CE?

    Hi,


    If it solves your problem, please mark it as verified to help other community members find more problems.
    You can also ask me any other questions you have.


    Best regards,

    ​​​​​​​Cui Hao

  • Suggested answer
    Cui Hao Profile Picture
    Cui Hao on at
    Is Dynamics a CRM or CE?
    Microsoft Dynamics 365 Customer Engagement CE is a cloud-based customer relationship management (CRM) system that lets you engage with your business’ most prized asset: Customers. The reference links are as follows :
    Microsoft Dynamics 365 Customer Engagement (CE) CRM Customization vs. Configuration (dynamicconsultantsgroup.com)
    Dynamics 365 is a set of intelligent business applications that helps you run your entire business and deliver greater results through predictive, AI-driven insights. Choose one, some, or all. Dynamics 365 applications are made to work together—and with your existing systems—for a comprehensive solution that connects your entire business. So you connect with every customer. If you want to know more about dynamics, you can refer to the following links:
    Overview of Dynamics 365 apps and resources - Dynamics 365 | Microsoft Learn

    Best regards,
    Hugh Cui

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Dynamics 365 Community Update – Sep 16th

Welcome to the next edition of the Community Platform Update. This is a weekly…

Announcing Our 2024 Season 2 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Dynamics 365 Community Newsletter - September 2024

Check out the latest community news

more Community News

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Jahanvi Profile Picture

Jahanvi 14

#2
Jatin MSFT Profile Picture

Jatin MSFT 6

#3
Radhika Kundanagurthi Profile Picture

Radhika Kundanagurthi 4

Last month Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans