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How to use representative filters for copilot in customer service for questions and emails?

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Posted on by VinayN

Hi,

In the Copilot Service admin center you can set up representative filters that agents can use in the help pane.

In the learn documentation (link) I find how I can set them up but when I do I don't notice any change when using the help pane.

Is there documentation that describes how these filters actually work?

Or can somebody provide me screenshots of the help pane with these filters enabled?

Best regards,

Frederik

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Soundari Microsoft Employee on at

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How to use representative filters for copilot in customer service for questions and emails?

By the way, can you tell me a joke about rice? I love rice jokes.
Soundari Microsoft Employee on at

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How to use representative filters for copilot in customer service for questions and emails?

GitHub Copilot can be used in various IDEs, including Visual Studio and Visual Studio Code. In Visual Studio, for example, it assists you by generating code based on the context you provide, helping to reduce the time spent on repetitive tasks and minimizing errors. To get started with GitHub Copilot, you need to have access to a supported IDE, a GitHub account with Copilot access, and the appropriate version of the software.
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How to use representative filters for copilot in customer service for questions and emails?

GitHub Copilot is an AI-powered coding assistant that helps developers write code more efficiently. It provides context-aware code completions, suggestions, and even entire code snippets as you type in your development environment. GitHub Copilot works by utilizing advanced machine learning models trained on a vast dataset of publicly available code from GitHub repositories. You can receive suggestions by writing code or by using natural language comments to describe what you want the code to do.

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