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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archive) / D365 UCI Hyperlink to ...
Microsoft Dynamics CRM (Archive)
Answered

D365 UCI Hyperlink to ticket in workflow email not working correctly

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Posted on by DawnK 90

We have just converted to new UCI.  I have a model driven app which sends emails out after various actions.  When you click on the link in the email, it opens the ticket correctly but not in the app.  I get a message at the top of the form "For the best experience viewing this content, open it in a specific application." when I select the app, it opens the app but not the ticket.

I am using the Insert hyperlink and Record URL(Dynamic) for the link:

Link to the <hyperlink><name>ticket</name><value>{Record URL(Dynamic)(Internal Ticket)}</value></hyperlink>
Thanks in advance.
Categories:
Email Router
  • Verified answer
    a33ik Profile Picture
    a33ik 84,309 Moderator on at
    RE: D365 UCI Hyperlink to ticket in workflow email not working correctly

    If my reply helped you take a minute and click "Yes" under the question "Did this answer your question?" at the top of my reply.

  • DawnK Profile Picture
    DawnK 90 on at
    RE: D365 UCI Hyperlink to ticket in workflow email not working correctly

    Thanks so much!  This works!  I do remember learning about this a while ago but conveniently forgot.

  • Verified answer
    a33ik Profile Picture
    a33ik 84,309 Moderator on at
    RE: D365 UCI Hyperlink to ticket in workflow email not working correctly

    Hello,

    This is well-expected behavior. Here is the fix for you - butenko.pro/.../

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