Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Suggested answer

Changing the default font used when creating an email

(0) ShareShare
ReportReport
Posted on by 295

Hi

Is it possible to set the font and size for the font used when creating an email in Dynamics? 

I want to send an email to a contact, the email pane appears, but the font in Sergui size 9. We use Calibri size 11. Rather than changing it every single time, it seems to be more efficient to change the default font used. 

Is that possible?


Olly

Categories:
  • Suggested answer
    Thijs Verhoef Profile Picture
    25 on at
    RE: Changing the default font used when creating an email

    A bit late but maybe it will help someone:

    This is now possible by adding a WebResource that holds custom properties for the Rich Text Control (RTE). Took me some tries to get it right but it's now working for us. How you do it is described here:

    https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-email-font-admin

    The properties that can be set in your customized resource can be found here. Be sure to read it because I found there are different fields for the 'display name' of the font in the control menu and the 'actual font' it's using.

    https://docs.microsoft.com/en-us/powerapps/maker/model-driven-apps/rich-text-editor-control#rich-text-editor-properties

    As for the relative path you need to supply in the custom control for your webresource, it should be /WebResouce/<your webresource name>

    Hope this helps!

  • Elektra  Profile Picture
    10 on at
    RE: Changing the default font used when creating an email

    I find this baffling. MS changed us all to Calibri years ago as a default font on word etc. Segui 9 doesn’t meet accessibility standards. The template editing functionality is also antique.

  • OllyMUK Profile Picture
    295 on at
    RE: Changing the default font used when creating an email

    Would be great if they could. So many features could be added.

    And that's before you get to adding field data for mailshots.

  • Suggested answer
    Anthony Dong Profile Picture
    on at
    RE: Changing the default font used when creating an email

    Hi , as far as i know, MS is working on the Email Editor in new UCI, it will improve the performance and bring in more feature. and By default, it's Segoe UI size 9 

    pastedimage1599211613310v1.png

  • Suggested answer
    Wahaj Rashid Profile Picture
    11,319 on at
    RE: Changing the default font used when creating an email

    Hi,

    In the previous versions Email Editor was inheriting font form the browser.

    However, not it does not inherit the fonts from browser, it defaults to Segoe UI.

    Unfortunately, this cannot be changed as of now.

    Here is similar thread:

    https://community.dynamics.com/365/customerservice/f/dynamics-365-for-customer-service-forum/394564/dynamics-365-uci---default-email-font---not-inherited-from-browser-anymore/1063074

    Best,

    Wahaj

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Dynamics 365 Community Update – Sep 16th

Welcome to the next edition of the Community Platform Update. This is a weekly…

Announcing Our 2024 Season 2 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Dynamics 365 Community Newsletter - September 2024

Check out the latest community news

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Jatinkumar Profile Picture

Jatinkumar 50

Featured topics

Product updates

Dynamics 365 release plans