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Customer experience | Sales, Customer Insights,...
Suggested answer

Disable Sales Order Processing Integration

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Posted on by 14
Supposedly we should be able to /Create Invoice/ from a Sales Order.  That is not an option.  We have a /Submit Order./  There is no external invoicing process in my company.  According to this article, I should be able to /turn off the sales order processing setting/ in App Settings.  However, there is no /Back Office Order Processing Integration/ option under App Settings >General>Overview. 
 
* I am the System Administrator, which means I have the correct permissions. 
* We are a small company, nobody else went in and changed/enabled this feature.  I'm the only one who messes with these things. 
 
Image 1:  Need /create invoice,/ not /submit order./
  
 
 
Image 2: 
 
 
 
Please tell me how to get the /create invoice/ option so we can create invoices from orders.   
Thank you
 
 
  • Suggested answer
    Leah Ju Profile Picture
    Microsoft Employee on at
    Disable Sales Order Processing Integration
    Hi,
    You can enable Command checker(append the &ribbondebug=true parameter to the URL of the app) to check rules of the button on the order form.
    A button can be hidden due to an enable rule or display rule on the command associated with the button evaluating to false.
    More details:
    If the one rule is false, you can edit this through 'RIBBON WORKBENCH' tool.
     
    If the OrganizationSettingRule is false, you need edit IsSOPIntegrationEnabled
    For your issue: However, there is no /Back Office Order Processing Integration/ option under App Settings >General>Overview.
    You can use ‘OrgDbOrgSettings’ solution to edit it.

    I hope you can mark my answer verified if it answer your question! If you have any questions, please feel free to contact me.
    Regards,
    Leah
     

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