Dynamics Community Forum Thread Details

Account Summary page on Sales Hub suddenly changed and missing Contact info.

MY sales Hub page was set up so on left I had ACCOUNT INFO, then Notes on Account, Contacts at account from left to right. Suddenly the contacts have disappeared. Just for me, not for members of my team. Help. Want to get it back.

Categories:

Sales manager experience

Accounts or Contacts

Hi,

Based on the information you've provided, our team can't tell exactly which part of the Account tab you disappeared from. Would you be able to provide more information about this issue? For example, some pictures, etc.

Below is our team's guess based on the information we have available, you may have lost the contact sub grid in the summary tab of the Account form, as shown in the image below.

After searching for this guess, we found an article posted on Dynatecon that provides a way to hide the sub grid using JavaScript Code. So, we would like to ask you to check if the form uses a JS Web Resource with similar functionality, the link to the article is as follows.
Show and Hide Subgrid Based on Field Value Using JavaScript in MS Dynamics 365 CRM – Dynatecon Solutions

In addition to the above, your problem may be related to the browser you are using.
You can try clearing your browser's cache, accessing in privacy mode, or changing to a different browser.

I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.

Best Regards,
Rudy Zhang

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