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Approval Chain not working as it should, approval requests going out to all approvers in the chain

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Posted on by KRM

Hi,

We have filled in the approval chain, where a user A has for example an amount of 1000 and everything over that needs to go to approver X, however approver X only can approve transactions up to 10 000, and then everything over that needs to go to Approver Y, and in the end we have of course the unlimited Approver Z.

However, Approver Y and Approver Z are also getting approval requests from User A even when the amount is something that is within the limit of Approver X, and that actually shouldn´t go further in the chain to approver Y and Approver Z.

Do you know what might be the reason for this ?

Thanks in Advance

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KRM 60 on at

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RE: Approval Chain not working as it should, approval requests going out to all approvers in the chain

P.S on approver type we actually have "APPROVER" and not salesperson/purchaser but I was playing with the types and have accidentally sent the screenshot with the last approver type I was testing.
KRM 60 on at

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RE: Approval Chain not working as it should, approval requests going out to all approvers in the chain

Honestly I dont think that this is the reason because there is 9 companies setup the same way (workflow is set to: Approver Chain) and the flows work very good on all of them except for this one company.
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JAngle 33,135 on at

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RE: Approval Chain not working as it should, approval requests going out to all approvers in the chain

Approval chain would mean using the full chain each time. Try direct approver. Only the qualified approver gets involved that way
KRM 60 on at

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RE: Approval Chain not working as it should, approval requests going out to all approvers in the chain

Not very specific on what more information you need ?

Maybe I wrote it the wrong way.. its not like the approval flow is broken and is not working at all.. As I explained above that the approvals are going out to everybody instead of the person who is actually able to approve a certain limit.

I can´t send you a screenshot of my actual approval chain with limits but I described the approval limits exactly as they are set:

Here again:

User A has for example an amount of up to 1000 and everything over that needs to go to approver X,

However approver X only can approve transactions up to 10 000,

and then everything over that needs to go to Approver Y, who can approve up to 100 000,

and in the end we have the unlimited Approver Z.

However, the problem is that when user A is creating an order or something for example for 9000 then Approver X who can approve up to 10 000 should be the only one getting the approval request, but it is being sent out to all approvers in the whole chain.

In other words, Approver Y and Approver Z are also getting approval requests from User A even when the amount is something that is within the limit of Approver X, and that actually shouldn´t go further in the chain to approver Y and Approver Z.

P:S - The workflow is set to approver chain and not to Workflow User Group Type. We only use Approval Chain on all our workflow types.
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S.Kawamura 1,520 on at

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RE: Approval Chain not working as it should, approval requests going out to all approvers in the chain

Hi,

Without a little more information, I can't say for sure, but approval amount limits for purchases and sales can be set separately.

If you have a screenshot of setting approval limit and the transaction where the approval chain is not working, you may be able to find the cause.

Or, the approval type of the workflow may be set to Workflow User Group type.

I hope this helps you.

S.Kawamura
JAngle 33,135 on at

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RE: Approval Chain not working as it should, approval requests going out to all approvers in the chain

What settings are on the workflow?