Error in Outlook Client 2016 and 2010 (CRM 2011) : Retrieval of a page from CRM server failed due to an error

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6,120

Hi,

Our outlook client suddenly stopped working for all users this morning and all the buttons are greyed out and we are getting the following error:

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Our CRM is on Update Rollup 18 (KB2958724). We are getting the same error for entire CRM and for all the users in both the outlook versions (2010 and 2016). Though CRM is working fine in web. I have gone through all the solutions available online but they are the fixes specific user and for specific entity. But here my issue is for all the users and entire CRM. I checked with my event logs and got following error details :

Faulting application name: Microsoft.Crm.Application.Outlook.WebFormsHost.exe, version: 5.0.9690.4376, time stamp: 0x541cc7f0

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x04fb9134

Faulting process id: 0x1e3c

Faulting application start time: 0x01d343fed97829a9

Faulting application path: C:\Program Files (x86)\Microsoft Dynamics CRM\Client\res\web\bin\Microsoft.Crm.Application.Outlook.WebFormsHost.exe

Faulting module path: unknown

Report Id: 63526ea8-46c0-459b-9700-509013d7c859

and another error is:

Application: Microsoft.Crm.Application.Outlook.WebFormsHost.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.NullReferenceException

at Microsoft.Crm.Application.Utility.OutlookClientContextFactory.OutlookContext()

at Microsoft.Crm.Outlook.Services.WebFormsHost.Program.SetupClientContext()

at Microsoft.Crm.Outlook.Services.WebFormsHost.Program.Main(System.String[])

Can you please suggest any possible solution which can help me out of this issue?

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Alessandro Graps 2,664 on at

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Try that:

Reg edit → HKEY_CURRENT_USER → Software → Microsoft → MSCRMClient → added a new DWORD 32 key named as 'UseWebFormProcessIsolation' → Set the value to 0 → Restart Outlook.

Thanks

Alessandro

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Community Member 6,120 on at

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We are also seeing the same issue with our Outlook clients, the solution below does not work in our situation.

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Community Member 6,120 on at

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Hi ,

Is this issue still occurring i have two users that have this issue in there outlook. I have tried reinstalling the plugin same issue. They cannot see the content of the folders

Thanks,

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Community Member 6,120 on at

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Any fix found on this ?

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Community Member 6,120 on at

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No.. We couldn't find any solution yet

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Community Member 6,120 on at

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I had to remove update kb4011196 on our PC's and everything would work ok again, then block the patch in WSUS. Come on Microsoft these patches for Office seem to have been a nightmare recently.

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NicolasBrandl 170 on at

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As rhill52 stated, uninstalling KB4011196 solves this issue (tested on Windows 7 64bits, Oultook 2010 64 bits, CRM 2011 UR18). After removing the update, all started working again.

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Community Member 6,120 on at

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We have the same issue, but affecting users that don't have this KB update installed. Any other ideas?

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Community Member 6,120 on at

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The reason should because of the latest office update

You can revert back to old version.

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Community Member 6,120 on at

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Hello, please check this out:

https://support.microsoft.com/en-us/help/4049314/microsoft-dynamics-365-for-outlook-is-unable-to-render-webpages-after

this fixed a problem for me.

Best regards, Dan

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