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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Case Workflow Error on...
Finance | Project Operations, Human Resources, ...
Suggested answer

Case Workflow Error on a user D365 F&O

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Posted on by Amy Padovani 40

Hello, we are in the process of implementing D365.  We are re-creating all our workflows in D365 from 2012.  At current we created a workflow for cases and assigned user groups to the notifications, however when we submit to workflow we see the following error.

Stopped (error): X++ Exception: Work item could not be created. Insufficient security permissions for user TestUser. Please review the user's security permissions to ensure they are sufficient for this workflow document and then resume the workflow.
at SysWorkflowWorkItem-

I have given the user all the system roles, however I still receive this error.  I am not sure what else to do as I believe it may be a set up issue.  

Any help would be greatly appreciated. 

Categories:
Dynamics 365 Administration
  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 283,862 Test role Public on at
    RE: Case Workflow Error on a user D365 F&O

    Hi Amy,

    When it is working for with system administrator rights, it is not related to a configuration key; then it is security.

    The user who gets the workflow assigned should have the correct permissions. Ensure you check if the user has permissions for the menu items specified on the workflow type. (Approval, document, etc). A developer would be able to check what menu items are used for this specific workflow.

  • Amy Padovani Profile Picture
    Amy Padovani 40 on at
    RE: Case Workflow Error on a user D365 F&O

    Thank you Michael,  I did try the system admin and that worked.  My user has all privileges in process case management.   I also removed all view access to the cases to be sure this wasn't causing any conflicts and sadly still no.  I looked in the workflow log and found another error message.

    X++ Exception: The workflow system could not access the business document data. Report this issue to your system administrator.

    at SysWorkflowDocument-assertAsUser

    SysWorkflowDocument-assert

    SysWorkflowDocument-assertPermission

    SysWorkflowWorkItem-create

    SysWorkflowWorkItem-createWorkItems

    SysWorkflow-save

    SysWorkflowQueue-resume

    Is there maybe a configuration key we need to enable?  

    Again, thank you for your help.

  • Suggested answer
    Michal Krejza Profile Picture
    Michal Krejza on at
    RE: Case Workflow Error on a user D365 F&O

    Hi Amy,

    Try to grant sys-admin role to the TestUser - temporary for a test, and try again.

    And then change the roles to more limited - you need to make sure that the user has permission for the privileges of processing Case management. 

    You can check official info about it: https://docs.microsoft.com/en-us/dynamicsax-2012/developer/workflow-security

    Or this has been discussed on several threads here:

    https://community.dynamics.com/365/financeandoperations/f/dynamics-365-for-finance-and-operations-forum/381003/work-flow-error---insufficient-security-permissions-for-user-x

    https://community.dynamics.com/365/financeandoperations/f/dynamics-365-for-finance-and-operations-forum/404897/error-x-exception-work-item-could-not-be-created-insufficient-security-permissions-for-user-corpsec-please-review-the-user-s-security-permissions-to-ensure-they-are-sufficient-for-this-workflow-document-and-then-resume-the-wo

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