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Intelligent Order Management forum
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IOM Product perspective and fit

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Dear all, trying to get a better understanding where the IOM should be used and why. In my landscape I have a single D365 CE instance handling the lead to order process (sales) and I do have number of companies on D365 F&O - some having production capabilities driven by D365 SCM. 

I need to integrate the CE and F&O ... single instance CE to number of F&O companies under same F&O instance. Is the IOM fitting into this landscape ?

I do see other options like Dual Write or the Data Integrator approach Synchronization of sales orders directly between Sales and Supply Chain Management - Supply Chain Management | Dynamics 365 | Microsoft Docs .

Unfortunately, I cannot see pros and cons sharply now. I understand in situations where the source systems and fulfilment systems differ, the IOM is a great fit. While in my situation - is there any benefit or it is a complication ? 

In production situation, is it recommended to deploy IOM on the same instance as the D365 CE ?

Thank you, Daniel.

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  • SumanIC Profile Picture
    on at
    RE: IOM Product perspective and fit

    Hi Daniel,

    Thank you for your query.

    Creating an Order in CE will automatically have the order created in IOM with them sharing the same data verse instance.

    Then getting the order in IOM synced to F&O will be the dual write capability which can be enabled following the below.

    Prospect-to-cash in dual-write - Finance & Operations | Dynamics 365 | Microsoft Docs

    Please find our responses to your queries here:

    I need to integrate the CE and F&O ... single instance CE to number of F&O companies under same F&O instance. Is the IOM fitting into this landscape ?

    Ans: Yes, IOM can fit in to this landscape and add distinguished benefits of

    1. doing Order validations,
    2. fulfillments through IOM,
    3. real time carrier integrations,
    4. real time inventory checks
    5. and post packing slip to F&O.

    In production situation, is it recommended to deploy IOM on the same instance as the D365 CE?

    Ans: Yes.

    We would love to learn more about what above capabilities from IOM you would like to leverage to help drill down further for you.

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