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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Upgrade of Dynamics 36...
Customer experience | Sales, Customer Insights,...
Suggested answer

Upgrade of Dynamics 365 for Sales, Enterprise Edition App fails

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Posted on by Jimmar Tangkia 155

Hi Guys,

Im upgrading a Dynamics 365 app from our Dynamics 365 Admin Center and it fails with this particular error.

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------

msdyn_SalesApp

ImportSolutionError
Solution manifest import: FAILURE: The following solution cannot be imported: msdyn_SalesApp. Some dependencies are missing. The missing dependencies are : <MissingDependencies><MissingDependency><Required key="44" type="60" displayName="Sales Activity Social Dashboard" solution="msdynce_Sales (9.0.4.0076)" id="{2701de60-8f2a-48a4-8262-4a35ca7441fa}" /><Dependent key="1" type="80" schemaName="msdynce_saleshub" displayName="Sales Hub" /></MissingDependency></MissingDependencies> , ProductUpdatesOnly : False

Error code

-2147188685
pastedimage1597179164148v1.png
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Ive retried the installation with the same error.
I was actually looking for that Dashboard on our Sales Entity and Dashboards Entity to see if it was existing on our end and trying to see if i could delete it so that it would not look for it (not sure if that should be existing or not existing in the firstplace) but was not able to find it all, have had no luck as well on googling it. Does anyone have any idea on how to get this sorted out? Thanks
The name of the Dynamics 365 app is below. Version I am upgrading it to as per Dynamics 365 Admin center is 9.0.200
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Name
Dynamics 365 for Sales, Enterprise Edition App
Description
Automate sales processes and monitor performance with this customizable relationship management app
Publisher
Microsoft Dynamics 365
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Categories:
Upgrade
Other
Installation
  • Suggested answer
    AVRM Profile Picture
    AVRM 10 on at
    RE: Upgrade of Dynamics 365 for Sales, Enterprise Edition App fails

    Environment does not support Dynamics 365 apps as it was not enabled within creation

    learn.microsoft.com/.../create-environment

    Why create an environment with a database: When you create a production or sandbox environment with a Dataverse database, you have the option to add Dynamics 365 apps such as Dynamics 365 Sales and Field Service during the creation process (by selecting Yes for Enable Dynamics 365 apps). Currently, if you don't select Yes for Enable Dynamics 365 apps at the time of database provisioning, you won't be able to make this change later nor be able to install Dynamics 365 apps on this environment. You must have an appropriate Dynamics 365 license to select Yes for Enable Dynamics 365 apps.

  • AVRM Profile Picture
    AVRM 10 on at
    RE: Upgrade of Dynamics 365 for Sales, Enterprise Edition App fails

    Same issue on my environment (with the new interface)

    Name | Status | Publisher

    Dynamics 365 Core Service | Installation failed | Microsoft Dynamics 365

    Dynamics 365 Sales, Enterprise Edition App | Installation failed | Microsoft Dynamics 365

    Core Error:

    msdynce_ServiceAnchor

    NotProvided

    PrimaryName attribute not found for Entity: Lead

    Error code

    -2147204267

    Sales Error:

    msdyn_SalesApp

    NotProvided

    Solution manifest import: FAILURE: The following solution cannot be imported: msdyn_SalesApp. Some dependencies are missing. The missing dependencies are : <MissingDependencies><MissingDependency><Required key="0" type="1" schemaName="quotedetail" displayName="Quote Line" solution="msdynce_Sales (9.0.4.0076)" /><Dependent key="1" type="80" schemaName="msdynce_saleshub" displayName="Sales Hub" /></MissingDependency><MissingDependency><Required key="3" type="1" schemaName="salesorder" displayName="Order" solution="msdynce_Sales (9.0.4.0076)" /><Dependent key="1" type="80" schemaName="msdynce_saleshub" displayName="Sales Hub" /></MissingDependency><MissingDependency><Required key="5" type="1" schemaName="invoice" displayName="Invoice" solution="msdynce_Sales (9.0.4.0076)" /><Dependent key="1" type="80" schemaName="msdynce_saleshub" displayName="Sales Hub" /></MissingDependency><MissingDependency><Required key="6" type="1" schemaName="competitor" displayName="Competitor" solution="msdynce_Sales (9.0.4.0076)" /><Dependent key="1" type="80" schemaName="msdynce_saleshub" displayName="Sales Hub" /></MissingDependency><MissingDependency><Required key="7" type="1" schemaName="productsubstitute" displayName="Product Relationship" solution="msdynce_ProductManagement (9.0.4.0066)" /><Dependent key="1" type="80" schemaName="msdynce_saleshub" displayName="Sales Hub" /></MissingDependency><MissingDependency><Required key="8" type="1" schemaName="invoicedetail" displayName="Invoice Product" solution="msdynce_Sales (9.0.4.0076)" /><Dependent key="1" type="80" schemaName="msdynce_saleshub" displayName="Sales Hub" /></MissingDependency><MissingDependency><Required key="9" type="1" schemaName="productpricelevel" displayName="Price List Item" solution="msdynce_ProductManagement (9.0.4.0066)" /><Dependent key="1" type="80" schemaName="msdynce_saleshub" displayName="Sales Hub" /></MissingDependency><MissingDependency><Required key="10" type="1" schemaName="leadtoopportunitysalesprocess"...

    Error code

    -2147188685

  • Jimmar Tangkia Profile Picture
    Jimmar Tangkia 155 on at
    RE: Upgrade of Dynamics 365 for Sales, Enterprise Edition App fails

    @naveed, mine got resolved by creating a case with Microsoft directly and they applied some patch at the backend as what they have told me.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Upgrade of Dynamics 365 for Sales, Enterprise Edition App fails

    the question has not been ansered. whether through the old way or the new way, the error is still showing up. I am getting it today on the new UI interface. this dependency on [msdynce_saleshub] requires the installation of what component? and where do we get it??

  • Suggested answer
    CTSDT Profile Picture
    CTSDT 235 on at
    RE: Upgrade of Dynamics 365 for Sales, Enterprise Edition App fails

    Hi Jimmar,

    We are deprecating Dynamics 365 admin center with a new Power Platform admin center(PPAC). All the functionality offered in the legacy admin center now available in the new PPAC.


    You install / update "Dynamics 365 for Sales, Enterprise Edition App" in PPAC -> Resources -> Dynamics 365 apps. This is the new entry recommend to customers to manage Dynamics 365 apps built on Common Data Service.


    Please refer to the link below to get more information about installing Dynamics 365 apps in PPAC.

    https://docs.microsoft.com/en-us/power-platform/admin/manage-apps

    If you have the error while installing the app in PPAC, please log a support ticket for us to take an in-depth investigation.

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