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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / VAT number validation ...
Small and medium business | Business Central, N...
Answered

VAT number validation fails

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Posted on by Peter F. 34

Hello forum members,

since more than one week it is not possible anymore to check the VAT No. with VIES via BC (22.1) Service when creating a new customer/contact/vendor.

The following error message always appears:



An error occurred and the transaction is stopped. Contact your administrator or partner for further assistance.

Anyone with the same problem?
Suggestions for a solution?

Thank you.

I have the same question (0)
  • Frigaard Profile Picture
    Frigaard on at

    Yes, got the same problem in more than one place (different custommers)

  • Peter F. Profile Picture
    Peter F. 34 on at

    Hi Frigaard, do you have some workaround? Could you fix it?

  • Peter F. Profile Picture
    Peter F. 34 on at

    We had now to disable the EU VAT Registration No. Validation Service in order to made it possible to create contacts/customers/vendors again. But this cannot be the solution we need this Validation Service urgently again. The Service Endpoint is still the same and the VIES page is working normaly. Does Microsoft has made some changes in a last update? Please help!

  • Verified answer
    YUN ZHU Profile Picture
    YUN ZHU 88,163 Super User 2025 Season 2 on at

    Hi, this is a standard issue and is expected to be fixed in CU03 in July.

    More info:

    https://www.yammer.com/dynamicsnavdev/threads/2291426997501952

    pastedimage1686619423813v2.png

    Hope this helps.

    Thanks.

    ZHU

  • Peter F. Profile Picture
    Peter F. 34 on at

    Thank you ZHU.

  • Peter F. Profile Picture
    Peter F. 34 on at

    Could you maybe give me access to the yammer group, could be very usefull! Thank you!

  • Peter F. Profile Picture
    Peter F. 34 on at
    I'm sure YUN ZHU has already replied to this, but since the switch to the new forum layout the post below has been deleted? Not yet recuperated?
  • Peter F. Profile Picture
    Peter F. 34 on at
    Update1:
    In the meantime, we no longer receive error messages or the problem seems to have been fixed and we were able to reactivate the service. Did Microsoft fix the problem earlier? Anyone got news about this?

    Update2 to my previous Post:
    The answer from Mr. ZHU in this forum, in the meantime seems was recuperated.

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