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Trouble Receiving Email Notifications for Approvals in Business Central

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Posted on by CU04111305-0

Hello,

I'm seeking assistance with an issue regarding email notifications for received approvals for one company. While I can view them on the homepage tile, I'm not receiving the corresponding emails in Outlook. I am receiving the notifications for companies A,B & C on my tenant, but not for company D, the notification and approval setup is the same across all the companies .Any insights would be greatly appreciated.

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Dynamics 365 Business Central

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Jun Wang Super User 2025 Season 2 on at

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Trouble Receiving Email Notifications for Approvals in Business Central

there are a few places to check. besides previous suggestions, you could check below: go to the workflow, check the workflow responses if the flag is set to yes.

also check the email setting if company D from the

also check the notification setup in the below screen

also send yourself a test email

if everything is fine but still no notification email, you could add a response from the first screenshot page to send you an email when a request is approved.

Jun Wang

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Saurav.Dhyani 14,330 Super User 2025 Season 2 on at

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Trouble Receiving Email Notifications for Approvals in Business Central

Hi,

If no-one is getting email notification for Company D then Look for Job Queue status for Job Queue - "Notification Entry Dispatcher", Codeunit 1509.

This codeunit is responsible to send out Notification related to approvals.

Also review all pending notification using Page - Notification Entries. This page hold all pending Notification Entries related to approval, which will be queued and send via Codeunit 1509 via Job Queue.

Regards,

Saurav Dhyani

https://bit.ly/SubscribeSauravYouTube

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YUN ZHU 88,163 Super User 2025 Season 2 on at

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Trouble Receiving Email Notifications for Approvals in Business Central

Hi, you can check the pages below to see if the email was sent successfully in BC.

Email Outbox

Sent Emails:

Hope this helps.

Thanks.

ZHU

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