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  • Verified answer
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    on at
    RE: Send mail with custom email field

    Hi,

    You can create a workflow targeting at this custom entity.

    pastedimage1649402274580v1.png

    And then trigger it when the status is changed.

    pastedimage1649402365811v2.png

    If the status = closed, send the email to the email field.

    pastedimage1649402442571v3.png

    Here is a tutorial containing a similar example which you can refer to:

    Dynamics CRM Automated E-mail Alert Workflow - Ledgeview Partners

  • Verified answer
     Profile Picture
    on at
    RE: Send mail with custom email field

    Hi,

    You have two options -

    1. Check Sending Email checkbox on your Custom Entity page as shown below which will create OOB email field and use this field to send an email from workflow

    CR92.PNG

    2. You can power automate to send email to your custom field -

    https://linnzawwin.blogspot.com/2020/06/send-email-to-unresolved-recipients-in.html

    Please mark my answer verified if this is helpful!

    Regards,

    Bipin Kumar

    Follow my Blog: xrmdynamicscrm.wordpress.com/

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