Good afternoon,
We're on AX2012 R2 CU7 (yeah...old). Many months back, our Finance team created new account numbers, and departments for financial dimensions. They also updated the Configure Account Structures as part of this, which did change the valid combination to the new account/department only.
We have had no issues processing any customer invoices until today, where our AR team is trying to add a Freight Charge to an invoice via the Charges Code function on the sales order. We very rarely have to use this Charges Code function. This Charges code existed before the creation of the new accounts and departments, and we have not used it since the change.
When invoicing this order, we get the "Departments*** is not a valid dimension value in combination with the following dimension s values that are valid:" error. The error is referencing our "old" department combination instead of the new department.
I checked the Charges Code configuration, and it only has the four digit Credit Account, not a combination I can update:
I also checked the Main Account configuration, and this did list the old department originally in the Financial Dimensions here. We updated this to the new department number:
We still get the error when invoicing:
What are we missing?
Thanks in advance!
