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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / German SEPA Direct Deb...
Finance | Project Operations, Human Resources, ...
Suggested answer

German SEPA Direct Debit - error message when generating the customer SEPA payment

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Posted on by Sten Baumgarten 8

Hi experts

I made the following setup:

  • Payment method using ISO Direct Debit (DE) as electronic report
  • Create a legal entity bank account with a Direct Debit ID
  • Create a customer with the payment method and a mandate
  • Invoice the customer
  • Create a payment journal where I select the invoice and Generate payment where no selections were made in Electronic report parameter

I get an error message:

Payment generation process information
  • No records were found to generate a payment file.
  • Evaluating binding of format component ISO20022Reports/XMLHeader.
  • Validation error(s) occured during 'Format mapping' run.
  • The payments cannot be generated

:Do one of you experts know what the issue is and how to solve it?

pastedimage1657354956487v1.png

Categories:
Financial Management
  • Sten Baumgarten Profile Picture
    Sten Baumgarten 8 on at
    RE: German SEPA Direct Debit - error message when generating the customer SEPA payment

    How When i Got the answer from Microsoft?

  • Suggested answer
    Sten Baumgarten Profile Picture
    Sten Baumgarten 8 on at
    RE: German SEPA Direct Debit - error message when generating the customer SEPA payment

    Got the solution from Microsoft

  • nunomaia Profile Picture
    nunomaia 10,682 Moderator on at
    RE: German SEPA Direct Debit - error message when generating the customer SEPA payment

    Electronic reporting error messages are not very user friendly.

    When there are no records to export in payments ( Bank, Country, Payment Method, etc, etc ) gives that error message.

    It can be related to from anything.

    Glad to know, that is solved.

  • BillurSamdancioglu Profile Picture
    BillurSamdancioglu 13,216 Moderator on at
    RE: German SEPA Direct Debit - error message when generating the customer SEPA payment

    OMG! Please set your solution as verified:)

  • Suggested answer
    Sten Baumgarten Profile Picture
    Sten Baumgarten 8 on at
    RE: German SEPA Direct Debit - error message when generating the customer SEPA payment

    Hi Nuno

    I got some valuable support from Microsoft and the issue is solved. The magic that solved is was to add Country/region to the bank account created in Cash and bank management and the Customer bank account :-)

  • Sten Baumgarten Profile Picture
    Sten Baumgarten 8 on at
    RE: German SEPA Direct Debit - error message when generating the customer SEPA payment

    Hi Nuno

    Thank you for your reply. I will test and hope this can solve the issue.

    Best regards

    Sten

  • nunomaia Profile Picture
    nunomaia 10,682 Moderator on at
    RE: German SEPA Direct Debit - error message when generating the customer SEPA payment

    usually, I get that error message with incorrect filtering.

    Exemple : when you press generate payments, you have to a select bank account / payment method. When combination of these filters,  don't find any criteria in lines, I get a similar error message.

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