Incoming email marked as draft for resolved cases and therefore editable - please ignore - resolved

(0) Share

Report

Posted on by Andrew Perkin

Issue related to incoming email being marked as draft - looks like a workflow was to blame - not another update - unfortunately, no mechanism to delete the post so have updated content

Categories:

Case Management

All responses (2)

Answers (0)

Tina Silver 175 on at

Like (0)

Report

RE: Incoming email marked as draft for resolved cases and therefore editable - please ignore - resolved

Can you tell me a little bit about what your workflow was doing? I have seen this happen with a few of our emails and we can't figure it out.
Suggested answer

Andrew Perkin 30 on at

Like (0)

Report

RE: Incoming email marked as draft for resolved cases and therefore editable - please ignore - resolved

Issue resolved - looks like a workflow was to blame. Apologies for confusion.