Dynamics 365 Commerce Call Center BOPIS?

(0) Share

Report

Posted on by Jritz

281

Hi all,

I have reviewed the documentation for creating call center orders as well as creating an order in the online store for pick up. What I can't seem to find is documentation for an order placed in the call center for pick up in a brick-and-mortar store. I've attempted a couple of times to create the order in the call center with the pick-up mode of delivery that has been set up and made available for the store. The correct store shows in the call center order, but the pick-up does not show up in the store's POS. I have run all synch jobs required.

Any thoughts?

Thanks,

Josh R.

Categories:

Order capture and checkout

Order processing and fulfillment

Call Center App

Store operations and POS App

All responses (5)

Answers (0)

Sameer Abdul on at

Like (0)

Report

RE: Dynamics 365 Commerce Call Center BOPIS?

Are you sure you are not setting a warehouse as pickup location in Call Center?
Jritz 281 on at

Like (0)

Report

RE: Dynamics 365 Commerce Call Center BOPIS?

Hi Eduardo,

Ok, I see that I overlooked that now. I have run sync jobs though and still don't see the order for pick-up in the POS for the store? The order is in Open Status in F&O. Does it need to be in a different status? Thanks
Eduardo C. Miranda on at

Like (0)

Report

RE: Dynamics 365 Commerce Call Center BOPIS?

I believe this means that the warehouse you are selecting either is not being used in a retail store, which is a must for a pickup order, or that the store which is associated with does not have an address.
Jritz 281 on at

Like (0)

Report

RE: Dynamics 365 Commerce Call Center BOPIS?

Hi Shafeeque,

I have checked these settings and they are configured correctly. I did however note this warning. Any info on how I'd tackle this?
Suggested answer

Shafeeque Mohammed 6,081 Moderator on at

Like (1)

Report

RE: Dynamics 365 Commerce Call Center BOPIS?

This is working in my environment. Some configurations to check.

1. I had to add the Call center to the Pick Up Mode of delivery.(Add Channel)

2. "Support for multiple Pickup delivery modes" and "Ability to specify locations as “Shipping” or “Pickup” enabled within the Fulfillment group" features are enabled on the environment. The warehouses are updated as Shipping/Pick Up locations in fulfillment group.

3. Enable order completion for the Call center Channel.