web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Cannot Contact ISV
Small and medium business | Business Central, N...
Answered

Cannot Contact ISV

(0) ShareShare
ReportReport
Posted on by JE-29041340-0 349
Hi:
 
When you have sent several e-mails to an ISV (third party), have heard nothing back, and that ISV is the only one offering the product that you need, what is the next best step in trying to get in touch to ask questions about said product?
 
Thanks!
 
John
Categories:
Sales
Development
  • Suggested answer
    Inge M. Bruvik Profile Picture
    Inge M. Bruvik 32,718 Moderator on at
    Cannot Contact ISV
    I agree with Gerardo,
    If they do not respons you should probably not engage with the anyways and try to find an alternative solution to the need that their software was ment to help with.
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 62,477 Moderator on at
    Cannot Contact ISV
    Or you can find the phone number by its company name and call it directly.
    You can also find its SNS, such as X (formerly Twitter), Linkedin, etc. It may be better to send direct messages than emails.
     
     
    Thanks.
    ZHU
  • Verified answer
    gdrenteria Profile Picture
    gdrenteria 4,044 Moderator on at
    Cannot Contact ISV
    Hello 
    Certainly if they don't answer your queries, I'd say that's not a good sign to engage in deeper communications considering you want to purchase a product that you're going to depend on them for future support. Try to look for some other alternative, either a product that partially solves your requirement and complement it with development or some other output, but beware of situations that in the future with a product in place it will be more complicated to wait for such a long silence.  
    Regards
    Gerardo 

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Dynamics 365 Community Update – Sep 16th

Welcome to the next edition of the Community Platform Update. This is a weekly…

Announcing Our 2024 Season 2 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Dynamics 365 Community Newsletter - September 2024

Check out the latest community news

more Community News

Leaderboard > Small and medium business | Business Central, NAV, RMS

Last month Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans