App for Outlook attachment not traking in CRM

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Posted on by Ragnar Hilmarsson

3,427

Hi
Is it possible to enable trace for "app for outlook " ?
We are having random problem in outlook sometimes attachment is not traking in email in Dynamics 365.

Categories:

Email and Office Integration

Applications and Add-ons

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LuHao 40,844 on at

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RE: App for Outlook attachment not traking in CRM

Hi Ragnar,

1. Check whether the attachment size of Outlook mail exceeds the attachment size limit of D365.

We can view and modify the attachment size in the system settings.

2. Check whether Office 365 Advanced Threat Protection (ATP) is enabled.

Please refer to https://support.microsoft.com/en-us/help/4522769/attachments-are-not-tracked-to-dynamics-365-after-office-365-advanced