Auto Capture for sales reps cannot track the message from CRM

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Posted on by DebbieAG

Hi all, I have enabled Auto Capture in CRM and the email suggestions "untracked" will not "track" once sales tries to track the email. Is there some sort of privilege to be enabled for this to work other than turning auto capture on?

Thank you!

Debbie

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Leads or Opportunities

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DebbieAG 14 on at

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Auto Capture for sales reps cannot track the message from CRM

Actually it is showing tracked now. It doesn't happen right away it needs a few minutes for the tracking to change.