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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Auto Capture for sales...
Customer experience | Sales, Customer Insights,...
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Auto Capture for sales reps cannot track the message from CRM

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Posted on by DebbieAG 14
Hi all, I have enabled Auto Capture in CRM and the email suggestions "untracked" will not "track" once sales tries to track the email. Is there some sort of privilege to be enabled for this to work other than turning auto capture on?
 
Thank you!
 
Debbie
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Leads or Opportunities
  • DebbieAG Profile Picture
    DebbieAG 14 on at
    Auto Capture for sales reps cannot track the message from CRM
    Actually it is showing tracked now.  It doesn't happen right away it needs a few minutes for the tracking to change.

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