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Dynamics 365 Community / Forums / Commerce forum / Using your media galle...
Commerce forum
Answered

Using your media gallery images in D365 Commerce HQ for sales order entry by CSR

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Posted on by N_peter 75

We are using Site builder's Digital Asset Management tool (DAM) to host the digital assets we are displaying on our Ecommerce sites. We have 150+ customer service reps that want to be able to view product images when working in D365 Commerce HQ. On the released products from, the image that is displayed in the factbox on the form appears to be reliant on a document image rather than the Media server image. For sales order entry, the sales line again shows a displayed factbox with an image but the image is a document image not the media server image.

Is it possible to have the released product display the media service image in D365 Commerce HQ without having to import the document files for each product and product variant?

Categories:
Store operations and POS App
Data management and synchronization
Customer Service
  • N_peter Profile Picture
    N_peter 75 on at
    RE: Using your media gallery images in D365 Commerce HQ for sales order entry by CSR

    In this specific use case, it's the URL for the digital asset that we have saved in DAM.

  • N_peter Profile Picture
    N_peter 75 on at
    RE: Using your media gallery images in D365 Commerce HQ for sales order entry by CSR

    Thanks for the feedback Paul. I was hoping that since the digital assets hosted in DAM were being marketed as an omni-channel solution, the call center channel would fall into that scope.

  • Verified answer
    P Jackson Profile Picture
    P Jackson 1,556 on at
    RE: Using your media gallery images in D365 Commerce HQ for sales order entry by CSR

    We questioned this once with Microsoft and the answer was 'no'. You would have to do a development, or as you say, import the images for the Released product record association.

    To understand this you have to appreciate that the HQ can be used without the ecommerce website etc.

  • Suggested answer
    WillWU Profile Picture
    WillWU 22,342 on at
    RE: Using your media gallery images in D365 Commerce HQ for sales order entry by CSR

    Hi Nicholas Peter,

    What do you mean by "Media server image"?

    Please check the document:

    docs.microsoft.com/.../set-up-manage-images-retail-mpos

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