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Teams calls "Get Conversation Intelligence"

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Posted on by Cat_Car

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Hello, could anyone might know if it is normal that the conversationnal intelligence on Teams call is taking many days to get installed or ready?

It is the 3rd day that it is stuck on this view. Do I have something else to check, activate or enable for this to be ready?

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Call Intelligence

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Cat_Car 125 on at

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RE: Teams calls "Get Conversation Intelligence"

Hello and thank you very much for the information. In fact everything seems good with all the steps. I had to contact the Microsoft support and I am in contact with a support engineer.
Leah Ju Microsoft Employee on at

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RE: Teams calls "Get Conversation Intelligence"

Hi Partner,

Have you checked all the steps according to the documentation?

https://learn.microsoft.com/en-us/dynamics365/sales/configure-microsoft-teams-dialer

I suggest you create a support ticket for professional assistance following the below procedure.

Get Help + Support - Dynamics | Microsoft Docs

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