Customizing the customer voice app

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Posted on by Kai Worsch

Hello everyone,

is it possible to customize the customer voice app itself?
I would like to integrate the dynamics 365 'task' (activity) table directly in the customer voice app.

So that customer voice users can create and manage tasks directly without switching apps.

I have not yet found a way to add this app to a solution.

Many thanks and best regards

Kai

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ChadAlthaus 14 on at

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Customizing the customer voice app

No, this is not possible. Microsoft doesn't give any sorts of flexibility in that regard.

Nice thinking, though!

- Chad

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