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Small and medium business | Business Central, N...

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Why is sales tax not calculating on Sales order?

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Posted on by ERPlatanos

Hi All,

We have a customer with sales tax setup for a customer in Business Central. It has been calculated properly before, confirmed by posted sales invoices of the same customer with values for tax.

Tax liable is checked /on/ for both the customer and the customer's ship-to address. It also shows /on/ on the sales order itself

On the lines, Tax Area Code has the proper value, and Tax Group Codes are set to /TAXABLE/

Total Tax value is zero on the sales order. What troubleshooting steps should I look at?

Tax jurisdiction has a tax value...

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Dynamics 365 Business Central

Dynamics 365 Business Central

Dynamics 365 Business Central

Dynamics 365 Business Central

Dynamics 365 Business Central

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Ben Baxter Super User 2025 Season 2 on at

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Sales Tax is not calculated until the document is Released. Use your action ribbon to Release the order and see if your Sales Tax calculates properly. Everything else looks to be set correctly.

Best Regards,

Ben Baxter

Accent Software Inc

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