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Dynamics 365 Community / Forums / Engage with the Community / D365 Beginner
Engage with the Community
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D365 Beginner

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Posted on by Shravyashree_Shetty
Hi!
I am completely new to D365, I have been working in Power Platform(canvas apps) and I want to learn about Dynamic 365. 
 
In PowerApps, we develop apps from scratch, and integrate different tools like power automate etc
I am not able to understand why we have a variety of Apps in D365, I see Dynamics 365 Sales, Dynamics 365 Customer Service and many other Apps. 
Could you please give me a brief on this? Why do we use these, when and if its already built what are we supposed to do as developers? Can we built anything from scratch?
 
Is there any documentation or video that you would suggest for me.
 
Your response to this would really help me learn. Thank you
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  • Suggested answer
    Syed Amir Ali Profile Picture
    Syed Amir Ali on at
    D365 Beginner
    Hey,
     

    I would suggest not overthinking this too much. First, decide which Dynamics 365 application you want to focus on—such as D365 Finance & Operations, CRM/CE, or Business Central. All of them have a strong market presence, so there’s no need to worry about demand.

    If you already have skills in the Power Platform, I would recommend checking which ERP system has the largest market share in your region and start working with that.

    If your organization is already using CRM/CE or Finance & Operations, talk to your lead or manager about your interest in learning and growing within the ERP space. This way, you can start gaining practical, hands-on experience, which is far more valuable than just learning from online sources alone.

    As per your question. I don’t understand why Dynamics 365 has so many different apps. So the answer is below

    Think of Dynamics 365 as a family of business applications rather than one single product. Microsoft designed it this way because different businesses have different needs—a retail store, a bank, and a manufacturing plant all run very different operations.

    Here’s the breakdown:

    1. D365 Finance & Operations (FinOps) – for managing finance, supply chain, manufacturing, and large-scale enterprise operations.
    2. D365 Sales, Customer Service, Marketing, Field Service (CRM/CE) – for managing customer relationships, sales pipelines, support tickets, and service delivery.
    3. D365 Business Central – a lighter, all-in-one ERP for small to mid-sized businesses, covering finance, sales, and inventory in one app.
    4. D365 Human Resources – for HR processes, like hiring, employee records, and benefits.
    5. D365 Project Operations – for managing project-based businesses (consulting, engineering, etc.).
    6. D365 Commerce – for retail, e-commerce, and point-of-sale.
    Microsoft built them separately so that companies can pick only what they need and integrate them as their business grows.

    If this was helpful, please check the "Does this answer your question?" box and mark it as verified.
  • CU07080335-2 Profile Picture
    CU07080335-2 on at
    D365 Beginner

    You're not alone—unfortunately, the "Relationship Analytics" tab from the Sales Insights form isn't available as a standalone component that you can just drag into a custom form. Microsoft currently doesn't provide a supported way to insert that specific tab into other forms directly.

     

     

  • Suggested answer
    Anthony Blake Profile Picture
    Anthony Blake Super User 2025 Season 2 on at
    D365 Beginner
     
    We build to extend, customise, and integrate these applications (and others) with other enterprise applications, depending on the requirements and business process of the customer. 
     
    The D365 fundamentals learning paths and exams are a good high level overview, you should start with those to give you some context about the eco system and how it relates.
     
    Good luck and welcome!
    Anthony
  • CU08081702-0 Profile Picture
    CU08081702-0 on at
    D365 Beginner
    Hi Shravyashree Shetty,
     

    If you're new to Microsoft Dynamics 365 and want to get started the right way, here’s a great approach:

     

    1. Sign in to Microsoft Learn and explore the Dynamics 365 learning paths available for your role—whether you're interested in customer engagement (CRM), finance and operations (ERP), Business Central, or another area.

    2. Choose a learning path aligned with your intended focus (e.g. "Dynamics 365 Fundamentals—ERP" or "Fundamentals—CRM").


    3. Follow the guided modules at your own pace: these include videos, interactive labs, and knowledge checks to build your skills.


    4. When you feel confident, try the free practice assessments built into Microsoft Learn to check your readiness. If you're ready, register and earn the official Microsoft certification for your learning path.learn.microsoft.com

      If you find it usefull please like it and verify it. Thank you


    5.  

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