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Service | Customer Service, Contact Center, Field Service, Guides Contact center agent routing

Posted on by VinayN 85

How do we get started with D365 Contact center agent routing?  What is the tech stack used here?    

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Customer experience | Sales, Customer Insights, CRM AI features for classic chatbots

Last replied Posted on by Soundari Anandan 16 Super User 2025 Season 2

Copilot Studio employs a language understanding model that uses an example-based approach, powered by a deep neural model. With the Copilot Studio m...

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Customer experience | Sales, Customer Insights, CRM Copilot Studio

Last replied Posted on by Soundari Anandan 16 Super User 2025 Season 2

Copilot Studio offers generative AI features to reduce manual authoring and dramatically expand the scope of an agent's knowledge and its ability to...

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Customer experience | Sales, Customer Insights, CRM How to create a thread in dynamics community

Last replied Posted on by Sudhanshu MSID 96

How to create a thread in dynamics community

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