Hi community,
I'm new to customer insights and I need help with SMS settings.
I set a customer journey for lead records. The customer journey contains both emails and SMS, when testing it, I can receive the emails properly but SMS kept being blocked by the system and the reason shows: No consent. I made sure the phone number I have on the Lead record has a Contact Point Consent record with value set to "Opt In." Also on the lead record itself, the "donotsendmm" = false. I also checked the preference profile, I created a purpose for SMS and set the enforcement model to "Restrictive."
I tried the Test Send on the SMS, it's showing the message sent successfully, however I never received the text message on my phone.
Does any one run into the same issue before? :(