Customer Voice forum

Posted on by Jorge Morales

I have been setting up a new environment, I already have the channels, workstream, queues, etc.. on the Channel I already have enabled the option to start transcription and call recording automatically, but if a call reaches voicemail, we are not ...

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Posted on by CU28050936-0

Hi everyone,I'm passionate about video editing and constantly looking to improve my skills. I recently found some amazing resources on <a href...

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Posted on by RoryB

I have several surveys that I can fully access the results to - both because I have been explicitly shared access and because I am an admin. I have a ...

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Posted on by cmoreno8

Hello, I have a survey sent by Power Automate when an incident is closed. I used the Power Automate template and I added some logic to check if the invitation should be sent, but the Customer Voice box is the original of the template. In the Regar...

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Posted on by Shaner2112

 I have built a Power Automate flow that is triggered when a new Forms Pro Survey Response record is created. The flow updates the Regarding fiel...

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Posted on by tomas coquimbo

Hi I'm developing a report with power bi and I need relationships between the msfp_surveyresponse table and the Contact table, but according to the documentation, the "from" field should be there, but it isn't. Could you please h...

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Posted on by Kai Worsch

Hello everyone, is it possible to customize the customer voice app itself?I would like to integrate the dynamics 365 'task' (activity) table dire...

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Posted on by chris p84

Hi, I've had 2 surveys disappear from customer Voice in the last 2 months, has anyone had any similar issues? We definitely didn't delete them&nb...

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Posted on by AM_CRC

Hi! My Customer Voice Survey is not loading. After I created the survey I copy the link to view the version the end user would see and the page keeps load then eventually times out. 1. I first clear my browser history and got the same result. 2....

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Posted on by NicoSun

Hello,I am trying to evaluate a Customer Voice response in a Case. The goal is that customers receive a Customer Voice survey to ask if their issue is solved or not. If it is solved, the case should be closed automatically. Does anyone have any id...

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