Customer Voice forum

Last replied Posted on by Jorge Morales 13

I have been setting up a new environment, I already have the channels, workstream, queues, etc.. on the Channel I already have enabled the option to start transcription and call recording automatically, but if a call reaches voicemail, we are not ...

Reply

Like (2)

Share

Report

Last replied Posted on by CU28050936-0

Hi everyone,I'm passionate about video editing and constantly looking to improve my skills. I recently found some amazing resources on <a href...

Reply

Like (1)

Share

Report

Last replied Posted on by RoryB 7

I have several surveys that I can fully access the results to - both because I have been explicitly shared access and because I am an admin. I have a ...

Reply

Like (1)

Share

Report

Last replied Posted on by cmoreno8 21

Hello, I have a survey sent by Power Automate when an incident is closed. I used the Power Automate template and I added some logic to check if the invitation should be sent, but the Customer Voice box is the original of the template. In the Regar...

Reply

Like (1)

Share

Report

Last replied Posted on by Shaner2112 14

 I have built a Power Automate flow that is triggered when a new Forms Pro Survey Response record is created. The flow updates the Regarding fiel...

Reply

Like (1)

Share

Report

Last replied Posted on by tomas coquimbo 5

Hi I'm developing a report with power bi and I need relationships between the msfp_surveyresponse table and the Contact table, but according to the documentation, the "from" field should be there, but it isn't. Could you please h...

Reply

Like (0)

Share

Report

Last replied Posted on by Kai Worsch 5

Hello everyone, is it possible to customize the customer voice app itself?I would like to integrate the dynamics 365 'task' (activity) table dire...

Reply

Like (1)

Share

Report

Last replied Posted on by chris p84 70

Hi, I've had 2 surveys disappear from customer Voice in the last 2 months, has anyone had any similar issues? We definitely didn't delete them&nb...

Reply

Like (1)

Share

Report

Last replied Posted on by AM_CRC 7

Hi! My Customer Voice Survey is not loading. After I created the survey I copy the link to view the version the end user would see and the page keeps load then eventually times out. 1. I first clear my browser history and got the same result. 2....

Reply

Like (1)

Share

Report

Last replied Posted on by NicoSun 42

Hello,I am trying to evaluate a Customer Voice response in a Case. The goal is that customers receive a Customer Voice survey to ask if their issue is solved or not. If it is solved, the case should be closed automatically. Does anyone have any id...

Reply

Like (1)

Share

Report